Skilled Pursuit of Change.

Class Descriptions

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Choose from a variety of classes to enhance your knowledge of how to utilize, maintain and best employ IGT products. Click on each class name for more information.

Bonusing for IGT Advantage® & sbX® Systems

  • AG104 – IGT Advantage® Bonusing Configuration

    This class provides an overview of the bonusing types and the steps required to configure and implement a bonus. Students learn how to add bonus groups, messages, and pools as well as more detailed information on how to set up individual bonus types such as Xtra Credit®, PointPlay®, Scheduled ReturnPlay®, and others. On completion of this course, students are able to create and configure a bonus for implementation.

  • AG105 – IGT Advantage® Intelligent Bonusing® (IB)

    This class is designed to instruct students who are new to Intelligent Bonusing® (IB) on creating and maintaining custom player bonuses on the system. Coursework includes an overview of the system; system configuration for users, groups, and user permissions; and creation and configuration of bonuses such as Point Pursuit®, Lucky Seat®, and Message Blast®.

  • AG142B – IGT Advantage® Bonus Operations Club and Floor Staff

    This overview class prepares attendees to assist customers by explaining bonus functions, the NexGen® display, and the display’s customer interface.

Cage and Table Accounting (CTA)

  • AG102 – IGT Advantage® CTA Configuration

    This class is designed for information systems personnel, system administrators, cage managers, and table games managers. It covers cage/credit and table games configuration (including the configuration of cage credit information and staff).

  • AG122 – IGT Advantage® CTA Table Audit Operations

    This class is designed for audit and finance personnel. It covers all the associated accounting functions for cage, credit, and table games including verifying inventory and drop, adjustments, and the Accounting Period Workbook.

  • AG130A – IGT Advantage® CTA Cage Operations

    This class takes an in-depth look at Transactions, check cashing, markers, fills, credits and asset management.

  • AG130B – IGT Advantage® CTA Credit Operations

    This class takes an in-depth look at assigning credit line and the credit line Management, as well as collections, credit, and deposit operations.

  • AG130C – IGT Advantage® System CTA Banker Operations

    This class teaches students how to work in the Chip and Marker banks, void and transfer items, and deposit checks and markers. It also looks at the Manager functions and printing reports.

EZ Pay® System

  • EZ500 – EZ Pay® Hardware

    This class is designed for slot technicians, floor personnel, and supervisors. It covers the hardware of the EZ Pay® system, (for example, ticket printers and bill validators) as well as establishing and troubleshooting communications between the system components.

  • EZ501 – EZ Pay® System and User Administration

    This class is designed for information systems personnel and system administrators. It reviews the configuration and the maintenance of the EZ Pay® system, including setting up user accounts, user roles, system menus, and security groups; enrolling gaming machines, workstations, and printers; troubleshooting the Advantage® Monitor, and printing reports for system management.

  • EZ510 – EZ Pay® Marketing Operations

    This class is designed for marketing personnel and covers the marketing functionalities of the EZ Pay® system. Students learn to create both promo and purchase tickets, as well as how to print promotional data reports.

  • EZ522 – EZ Pay® Soft Count Operations

    This class is designed for soft count and audit personnel. It provides an overview of the EZ Pay® system and its terminology. It also describes all necessary soft count and associated audit functions (for example, opening soft count session, using a ticket scanner, creating soft count batches and printing soft count reports). For properties with a two-wire system, this class also covers additional clerk validation terminal (CVT-Plus) accounting procedures.

  • EZ535 – EZ Pay® Cashier Operations

    This class is designed for cage cashiers. It provides an overview of the EZ Pay® system and its terminology. Students learn about opening, closing, and balancing an EZ Pay® cashier session as well as validating tickets, hand pays, and jackpots. Students also learn how to create purchase tickets (where available), print cashier reports, and troubleshoot the system. Mag card/Smart card is discussed if students work in a location where either of those products are approved.

  • EZ545 – EZ Pay® Accounting and Auditing

    This class is designed for accounting and audit personnel. It teaches students how to complete an entire accounting cycle using the EZ Pay® system. Students also learn how to reconcile cashier sessions, print and analyze audit reports, and enter EZ Pay® ticket data into system accounting sessions.

  • EZ546 – EZ Pay® Advanced Accounting for Supervisors

    This class covers troubleshooting for the EZ Pay® system. This class varies based on system type (EZ Pay® One-Wire Solution versus EZ Pay® Two-Wire Solution).

Floor Operations

  • AG114 – IGT Advantage® Marketing with the NexGen® Touchscreen

    A class is designed for marketing and information systems personnel professionals. It provides an overview of the NexGen® display and its terminology. It includes creating graphics for the NexGen® and multimedia content, file organization, and downloading files from the Configuration Workstation to the casino floor.

  • AG125 – IGT Advantage® Scan/Drop Utilities

    This class is designed for the casino count or drop team. However, it is also beneficial for accounting personnel. It covers the necessary functions of hard and soft drop, including using the handheld scanner, posting and importing count files, and performing manual drops. Where needed, Table Drop is also discussed.

  • AG142 – IGT Advantage® Slot Operations for Supervisors (MA and FJP)

    This class is designed for select floor personnel, supervisors and surveillance. It provides an extensive look at using the Attendant Workstation, processing fills and jackpots, the Advantage® Monitor, Floor Staff Workbook, and reports. It also covers pager management.

  • AG142A – IGT Advantage® Fills Jackpots Floor Operations

    This class is designed for floor attendants and their supervisors. It prepares attendees to process fills, jackpots, hand pays and W2Gs using the Fill/Jackpot (FJP) Workstation.

  • AG143 – IGT Advantage® Monitor

    This class is designed for surveillance, slot managers, slot technical managers, and system administrators. It provides a comprehensive look at the Advantage® Monitor, which is used to manage real-time slot floor events. Students learn to configure events for department specific needs, monitor real-time slot floor events, and generate history searches to help manage slot floor issues. Active Player Monitor and Random Rewards (random player selector) are also covered.

  • AG141 – IGT Advantage® Visual Slot Performance Tool

    This class is designed for marketing and slot managers, as well as system administrators. It offers a comprehensive look at the Visual Slot Performance Tool, which is used for real-time, graphical slot floor analysis. Students learn to process information about the events that are critical to successful floor operation. The class covers the three application modes (construction, data analysis, and event monitor) in detail.

  • AG144 – Mobile Data Access

    This class covers Mobile Data Access (MDA) for casino hosts and slot techs. It covers the functionality of MDA including enrolling players, viewing real-time status of EGMs, viewing graphs, viewing shift information, using the executive screen, and generating reports. The lessons cover administration, configuration, and is geared for both front-end users and back-end IT personnel.

  • AG400 – IGT Advantage® Advanced System Administration

    This class is designed for system administrators and covers advanced configuration and maintenance of the IGT Advantage® System. It reviews the IGT Advantage Bonusing® network, including the Translator, Concentrator, Configuration Workstation, Bank Controllers, Bonus Engines, Bonus Servers, and EGM displays. It also covers basic operational procedures, such as system startup and shutdown, backups, database and server maintenance, and networking with client workstations.

Machine Accounting

  • AG140 – IGT Advantage® Slot Floor and Audit Configuration

    This comprehensive class, designed for information systems personnel, slot management and audit staff, discusses machine setup, users’ rights and permissions, and floor staff setup.

  • AG145 – IGT Advantage® Machine Accounting

    This class, designed for audit and finance personnel, is a complete view of the IGT Advantage® accounting processes and will train users to use the Audit Workbook, reconcile revenue, meters, and tickets and perform audit reporting.

  • AG146 – IGT Advantage® Advanced Audit for Supervisors

    This class covers identifying and troubleshooting common audit problems. Students learn to complete the machine change process, enter and troubleshoot manual meters, perform machine tests, and use the maintenance workbook. Identifying and correcting variances for machine meters, hand pays, ticket drop, hard drop and soft drop is also covered. Students learn which reports to use, how to balance the reports, and what to do if the reports don’t balance.

  • AG147 – MDMG Reporting

    This class is designed for slot technical or performance management, and covers paytable and denomination groups, configuration and analytical reports.

Patron Management & Gift Points® Manager

  • AG103 – IGT Advantage® Patron Management Configuration

    This class is designed for marketing management and system administrators. It reviews the configuration of Patron Management’s various configurable parameters and user set-up.

  • AG110A – IGT Advantage® Patron Management for Supervisors

    This class is designed for marketing, players’ club, and/or tour and travel management or supervisors. It reviews the Advantage® Monitor, Contact Workbook, and patron account adjustments. It also covers the Xtra Credit® module and player reports.

  • AG110B – IGT Advantage® Patron Management Marketing Workbook

    This class is designed for marketing, promotions, and database managers. It reviews the development of promotions using the Marketing tools within the Patron Management application.

  • AG110C – IGT Advantage® Patron Management Charter Workbook

    This class is designed for marketing and/or the tour and travel departments. It reviews the use of the Charter functions and reports for the purposes of developing effective charter group management.

  • AG112 – IGT Advantage® Patron Management Club Operations

    This comprehensive class covers all club functions including patron enrollment card issuance and functions such as comps, coupon redemptions, and adjustments.

  • AG115 – Gift Points® Manager

    This unique bonus reward program allows operators to award customized gifts or Xtra Credit® during specific time frames based on play. The class teaches students how to set up Gift Points® programs and vendors, facilitate gift orders from start to finish, and run reports.

Rebates and Commissions

  • AG131 – IGT Rebates and Commissions Configuration: Integrated

    This class is designed for information systems personnel, system administrators and those who manage junkets. It reviews the Rebates and Commissions configuration when integrated with the Advantage® Suite or third-party vendors.

  • AG133 – IGT Rebates and Commissions End User: Integrated

    This class is designed for personnel who work and manage junkets. It reviews the day-to-day operations of junkets in a casino when integrated with the Advantage® Suite or third-party vendors.

sbX® System

  • SBX100 - sbX® Overview

    This overview class is designed for anyone working with the sbX® system (for example, management, finance, slots and IT). The class provides a general overview of sbX®. Topics covered include User Manager, Server Manager, Floor Manager, My Casino, Event Monitor, and Map Manager. (Based on the jurisdiction and/or property options, this class may also include an overview of Media Manager and Bonus Manager). Students learn to access the sbX system and how to navigate using the application controller.

  • SBX104 – Player Tracking and Bonus Manager

    This class is designed for IT and slot personnel. It provides an in-depth overview of Bonus Manager and Player Tracking modules. Students get practical exposure in the Bonus Manager module to Lucky Coin™, Point Play® and Xtra Credit®. They learn how to enroll machines into a bonus pool and setting options. In the Player Tracking modules, students learn about Player Configuration settings, Player Message Builder, and how to create Player Banner messages.

  • SBX110 – System Administration

    This class is designed for IT personnel. It provides an in-depth overview of User Manager and Server Manager. Students get practical exposure to the Users, Roles, Workstations and Sessions modules by enrolling users and workstations; creating, assigning, or copying roles (groups of permissions); and managing existing users and workstations. In the Server Manager module, students learn about Server Manager in the View Services.

  • SBX111A – Floor Manager

    This comprehensive class is designed for IT and Slot personnel. It provides an in-depth overview of Floor Manager. Students get practical exposure in Content Management, Theme Management, Operation Standards, and Device Configuration in Floor Manager. Students load, approve, deploy, and manage server-based themes and peripheral content.

  • SBX111B – My Casino

    This comprehensive class is designed for IT and Slot personnel. It provides an in-depth overview of My Casino.  They get practical exposure in the following My Casino modules: Create a Job, Job Status, View Schedule, View Floor, Manage Groups, and Retire Devices. Students create jobs from one or more tasks, schedule and monitor jobs, create personal machine groups, manage group alerts, and retire machines.

  • SBX111C – Event Monitor and Map Designer

    This class is designed for IT and slot personnel. It provides an in-depth overview of Event Monitor and Map Designer. They receive practical exposure in the following Event Monitor modules: Profile, Configuration, Real Time, and History. Students add, modify, and delete event profiles, as well as view the history and real-time details of system events. Students learn to use the Map Designer module and gain practical experience by creating, editing, deleting, and managing casino floor maps.

  • SBX114 – Media Manager

    This comprehensive class is designed for IT, Slots and Marketing personnel. It provides an in-depth overview of the Media Manager module. Students receive practical exposure in the following Media Manager modules: Media Manager Events, Manage Library, Manage Plug-Ins, Ads, and Manage Media Displays. Students learn how to manage the different media displays, including the sbX® Service Window and digital glass displays. In addition, students learn to manage the media library, import and approve media content (scenes and other graphical content), install and update plug-ins, and create and publish themes based on a set of rules. (Class availability is based on the jurisdiction and/or property options).

  • SBX200 – sbX® Analytics

    This class is designed for slot operations and slot analysis personnel. It offers a complete view of the sbX® Analytic pre-defined reports and pivot tables for use as a slot floor analysis tool. Using the sbX® Analytics Cube, students learn to analyze slot play (to as finite as by-the-hour) by theme, paytable, and denomination. They also learn to generate custom pivot tables.

Table Manager

  • TM101 – Table Manager Configuration and Administration

    This comprehensive class is designed for information systems personnel and table game management. Coursework includes review of the Table Manager system configuration and interface with the host system. Students learn about configuring table games floor layout, employee profiles, user groups, user permissions, comps, and headcount parameters.

  • TM120 – Table Manager Pit Operations

    This class designed for table game supervisors, and clerks. It covers floor operations of the Table Manager system in detail, including estimating chip inventories, fills and credits, as well as the input of player rating information. Students also learn about creating fills, credits, marker requests, viewing estimated current rack and need numbers, and interpreting common messages and system alerts.

  • TM125 – Table Manager Pit Management

    This class is designed for marketing, and security and table games managers. It covers the various managerial sub-modules of the Table Manager system, including surveillance, marketing/host, headcount charts, and reports. Students also learn about table games management functions such as viewing player activity, viewing need figures (from either individual tables or the entire floor), and performing shift changes.

Tournament Manager

  • TR120 – Tournament Manager Configuration

    This class offers an overview of the IGT Tournament Manager product. System administration functions that will be covered in this class include: setting up users, defining permissions, System configuration, creating machine groups, and managing themes, video displays and the graphics library.

  • TR121 – Tournament Manager

    This class features an overview of basic system functionality such as logging in, managing events, using the Real-Time Scoring feature, and searching for patrons within the system. Students also learn how to execute the Scores by Session report, the Scores by Phase report, and the Qualifiers report.

Virtual Drawing Manager

  • AG113 – IGT Virtual Drawing Manager

    This class teaches students how to increase the efficiency of promotional drawings and give players the ability to use their entries how and when they want with Virtual Drawing Manager. Methods to automatically credit player accounts with drawing entries based on points earned, give players the ability to allocate their entries to multiple drawings using a self-service kiosk, and use overhead screens to broadcast drawings floor-wide are also part of the coursework covered in this class.

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